Shipping Policy

Last Updated: August 8, 2026

Thank you for shopping with us. By placing an order through our store, you agree to the shipping and fulfillment terms below.

Order Fulfillment

Orders are usually fulfilled within 3–5 business days after payment has been successfully processed.

The 3–5 business day fulfillment timeframe is an estimate only and is not guaranteed.

Business days do not include weekends, holidays, or other days when our business or shipping carriers may be closed.

Fulfillment may take longer during periods of high order volume, sales, product launches, holidays, severe weather, inventory delays, staffing limitations, supply-chain disruptions, or other circumstances outside of our reasonable control.

Custom, embroidered, personalized, made-to-order, and pre-order items may require additional processing time and are not guaranteed to follow the standard 3–5 business day fulfillment timeframe.

Fulfillment Time vs. Shipping Time

Fulfillment time and carrier transit time are separate.

Our 3–5 business day fulfillment period refers to the time needed to process, prepare, inspect, package, and transfer your order to the shipping carrier.

Shipping or transit time begins after the carrier has accepted the package.

Selecting an expedited shipping method does not necessarily reduce our order fulfillment time unless expressly stated.

Shipping & Delivery Estimates

All shipping and delivery dates provided at checkout, by email, through tracking, or elsewhere on our website are estimates unless expressly stated as guaranteed.

We do not guarantee delivery by a specific date.

Carrier delays may occur due to weather, transportation disruptions, holidays, high shipping volume, incorrect addresses, customs, local delivery conditions, or other circumstances outside of our control.

Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside of our direct control.

Shipping Confirmation & Tracking

When tracking is available, customers will receive shipping confirmation after the order has been prepared for shipment.

Tracking information may take time to update after a shipping label has been created.

The creation of a shipping label does not necessarily mean that the carrier has already scanned or transported the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify all shipping information before submitting your order.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

We do not guarantee that an address can be changed after an order has been placed.

Returned-to-Sender Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, failure to retrieve the package, or another issue attributable to the customer, the customer may be responsible for additional shipping and carrier charges.

Original shipping costs are non-refundable unless required by applicable law or unless we determine that an error on our part caused the issue.

If the customer requests that a returned package be shipped again, additional shipping charges may be required before reshipment.

Refused Deliveries

Refusing a package does not automatically cancel an order or create eligibility for a refund.

Any refused shipment will be handled according to our Refund & Return Policy.

Customers may remain responsible for original shipping charges, return-to-sender fees, restocking fees, and any additional carrier costs where permitted by law.

Lost or Delayed Packages

A package that has not arrived by an estimated delivery date is not automatically considered lost.

If tracking shows that a package is delayed or potentially lost, we may require a carrier investigation or claim before determining the appropriate resolution.

We reserve the right to wait for the carrier's investigation to be completed before issuing a replacement, refund, store credit, or other resolution.

Packages Marked Delivered

If carrier tracking shows that a package was delivered to the shipping address provided by the customer, the shipment will generally be considered successfully delivered.

Customers should check around the delivery location, with household members, neighbors, apartment management, front desks, mailrooms, or the applicable shipping carrier if they cannot locate a package marked delivered.

We reserve the right to review tracking information, delivery photographs, GPS information, carrier records, and other available evidence before determining whether further action is appropriate.

A package being marked delivered does not automatically require us to issue a refund or replacement.

Stolen Packages

We are not responsible for packages that are lost or stolen after confirmed delivery.

Customers are responsible for providing a safe and secure delivery location.

Damaged Shipments

Customers should inspect their order promptly after delivery.

Claims involving damaged or incorrect merchandise must be submitted within the timeframe provided in our Refund & Return Policy.

We may require photographs of the merchandise, shipping box, packaging materials, shipping label, and claimed damage before reviewing the request.

Customers should retain all original packaging until the claim has been resolved.

Split Shipments

We reserve the right to divide an order into multiple shipments.

Products may ship separately due to inventory availability, product type, warehouse location, pre-order status, custom production, or fulfillment requirements.

Receiving only part of an order does not mean the remaining merchandise has been canceled.

Shipping Charges

Shipping charges are calculated or displayed at checkout based on available shipping methods and order information.

Original shipping charges are generally non-refundable unless required by law or unless the issue resulted from a verified error on our part.

Order Changes

We do not guarantee that changes can be made after an order has been submitted.

Once fulfillment has begun, we may be unable to change the shipping address, shipping method, products, sizes, colors, quantities, customization details, or other order information.

Delays Beyond Our Control

We are not responsible for fulfillment or delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier interruptions, labor disputes, supply-chain delays, government restrictions, customs delays, or other similar events.

A fulfillment or shipping delay does not automatically entitle the customer to a refund, cancellation, discount, store credit, replacement, or other compensation, except where required by applicable law.

Agreement to Shipping Terms

By placing an order, the customer acknowledges and agrees that:

Standard order fulfillment is usually 3–5 business days.
The 3–5 business day timeframe is an estimate and is not guaranteed.
Fulfillment time is separate from shipping transit time.
Custom, embroidered, personalized, made-to-order, and pre-order items may require additional processing time.
Shipping and delivery dates are estimates unless expressly guaranteed.
Carrier delays may occur after shipment.
The customer is responsible for providing an accurate shipping address.
Refusing delivery does not automatically create refund eligibility.
The customer accepts this Shipping Policy as part of the terms governing the purchase.