Pre Order Policy

Pre Order Policy

By purchasing a product identified as a pre-order, the customer acknowledges and agrees that the item is not currently available for immediate shipment and may require additional production, processing, manufacturing, receiving, quality-control, or fulfillment time before shipment.

Pre Order Lead Time

Pre-orders are typically opened approximately four (4) weeks in advance of the anticipated availability or shipment timeframe.

However, the four-week timeframe is an estimate only and is not guaranteed.

Depending on production, manufacturing, supplier availability, freight, customs, quality control, demand, or other circumstances, a pre-order may take longer than four weeks to become available or ship.

By placing a pre-order, the customer acknowledges and accepts that fulfillment may extend beyond the estimated four-week timeframe.

A pre-order taking longer than four weeks does not automatically qualify the order for cancellation, refund, exchange, store credit, discount, or compensation, except where required by applicable law.

Customers who are unable or unwilling to wait beyond the estimated timeframe should not purchase a pre-order item.

Estimated Shipping Dates

Any pre-order release date, production date, arrival date, or estimated shipping date displayed on our website is an estimate only and is not guaranteed.

Pre-order timelines may change due to circumstances including, but not limited to:

  • Manufacturing delays;

  • Supplier delays;

  • Material shortages;

  • Production changes;

  • Customs or import delays;

  • Freight delays;

  • Carrier delays;

  • Port congestion;

  • Quality-control inspections;

  • High order volume;

  • Weather;

  • Holidays;

  • Events outside of our reasonable control; or

  • Other supply-chain or fulfillment issues.

A delay in the estimated shipping or delivery date does not automatically entitle the customer to cancel the order, receive a refund, receive store credit, receive a discount, or receive compensation, except where required by applicable law.

Pre-Order Cancellations

Pre-orders may begin processing shortly after purchase.

Once a pre-order has entered production, purchasing, inventory allocation, customization, fulfillment preparation, or other processing, the order is considered final sale and cannot be canceled, refunded, exchanged, or converted to store credit, except where required by law.

We reserve the right to determine whether a pre-order has entered processing.

If we choose, at our discretion, to approve a cancellation before processing has begun, any non-refundable transaction fees, payment-processing fees, administrative fees, customization fees, or other costs already incurred may be deducted from the refund where permitted by law.

Pre-Order Items Are Reserved for the Customer

When a customer places a pre-order, inventory may be specifically ordered, manufactured, allocated, or reserved for that customer.

For this reason, change of mind, finding the product elsewhere, no longer needing the item, incorrect size selection, or dissatisfaction with the estimated wait time are not guaranteed grounds for cancellation or refund.

This includes situations where the pre-order takes longer than the initial estimated four-week timeframe.

Customers should carefully review all product information, sizing, customization information, estimated timelines, and pre-order terms before completing their purchase.

Customized or Embroidered Pre-Orders

If a pre-order item includes:

  • Embroidery;

  • Personalization;

  • Custom logos;

  • Custom names;

  • Custom artwork;

  • Custom patches;

  • Custom colors;

  • Custom placement;

  • Alterations; or

  • Any other customization,

the order is FINAL SALE and absolutely non-refundable, non-returnable, and non-exchangeable once customization or production has begun, except where required by applicable law.

Customers are responsible for verifying all customization details before submitting the order.

Pre-Orders Containing Multiple Items

If an order contains both in-stock and pre-order merchandise, we reserve the right to:

  • Hold the entire order until all merchandise is available;

  • Ship available items separately;

  • Split the order into multiple shipments; or

  • Determine the most appropriate fulfillment method.

Additional shipping charges may apply where permitted and disclosed.

We are not responsible for delays to in-stock merchandise caused by the customer's decision to purchase it in the same transaction as a pre-order item.

Split Shipments

Pre-orders may be fulfilled in multiple shipments.

A customer may receive some items before others, and receiving a partial shipment does not mean the remaining portion of the order has been canceled.

Remaining merchandise will be shipped as it becomes available.

Changes to Pre-Order Products

Because pre-order merchandise may still be in production, minor changes may occur before final shipment, including reasonable variations in:

  • Packaging;

  • Labels;

  • Hardware;

  • Color shade;

  • Placement;

  • Materials;

  • Construction details; or

  • Other non-material product characteristics.

Reasonable production variations that do not materially change the intended function or overall product do not automatically qualify the order for cancellation or refund.

If We Cannot Fulfill the Pre-Order

If we determine that we are unable to fulfill a pre-order, we may cancel the affected item or order and issue a refund for the amount paid for the unfulfilled merchandise.

Unless otherwise required by law, our liability for an unfulfilled pre-order will be limited to the amount actually paid for the affected merchandise.

We are not responsible for indirect losses, lost business opportunities, lost wages, missed events, replacement purchases, or other consequential expenses resulting from a delayed or canceled pre-order, to the extent permitted by law.

Address Changes

Customers are responsible for ensuring their shipping address remains accurate while waiting for a pre-order.

If your address changes before shipment, you must contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment.

The customer may be responsible for reshipping fees, return-to-sender fees, or other costs caused by an incorrect or outdated shipping address.

Pre-Order Return Eligibility

Once a non-customized pre-order item has been delivered, any return request must comply with our standard 3-calendar-day Return Policy.

The customer must contact us within 3 calendar days from the carrier-confirmed delivery date.

All other eligibility requirements, return shipping requirements, restocking fees, exclusions, and final-sale conditions contained in our Refund & Return Policy continue to apply.

Pre-order status does not extend the return period.

Agreement to Pre-Order Terms

By purchasing a pre-order product, the customer acknowledges that:

  • Pre-orders are typically opened approximately four weeks in advance;

  • The four-week timeframe is only an estimate;

  • The actual wait may exceed four weeks;

  • The product is not available for immediate shipment;

  • Shipping and release dates are estimates;

  • Delays may occur;

  • Estimated dates are not guaranteed;

  • Delays beyond four weeks do not automatically qualify the order for cancellation or refund;

  • The order may become non-cancelable once processing begins;

  • Customized and embroidered pre-orders are final sale once production begins;

  • Pre-order status does not extend the 3-day return window after delivery; and

  • The customer accepts the pre-order terms in effect at the time of purchase.