Terms of service
Terms of Service
Last Updated: August 8, 2026
These Terms of Service govern your use of this website and any purchases made through our store.
By accessing this website, placing an order, creating an account, submitting information, or purchasing any product or service from us, you agree to be bound by these Terms of Service, along with our Refund & Return Policy, Shipping Policy, Privacy Policy, and any additional policies posted on our website.
If you do not agree to these terms, you should not use this website or purchase from our store.
Eligibility to Use This Website
By using this website, you represent that you are legally permitted to enter into a binding agreement in your jurisdiction.
You may not use our products, services, website, or content for any unlawful or unauthorized purpose.
Product Information
We make reasonable efforts to display product descriptions, photographs, colors, measurements, specifications, sizing, availability, and other information accurately.
However, we do not guarantee that all product information will always be completely accurate, current, or error-free.
Actual product colors may vary based on lighting, photography, screen settings, manufacturing variations, fabric dye lots, materials, or other factors.
Minor differences in color, texture, stitching, hardware, measurements, packaging, labels, placement, or construction may occur and do not automatically constitute a product defect.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.
Pricing
All prices are subject to change without notice.
We reserve the right to modify prices, promotions, discounts, product availability, shipping rates, and other charges at any time.
If a product is mistakenly listed at an incorrect price because of a typographical, technical, system, supplier, or other error, we reserve the right to cancel the affected order or contact the customer regarding the corrected price.
We are not obligated to honor an obvious pricing error where permitted by applicable law.
Order Acceptance
Submitting an order does not automatically mean that we have accepted the order.
We reserve the right to accept, decline, cancel, limit, or place an order on hold for legitimate business reasons, including:
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Product availability;
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Inventory discrepancies;
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Pricing errors;
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Payment problems;
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Suspected fraud;
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Unusual order activity;
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Address verification issues;
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Violation of these Terms;
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Resale activity;
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Previous fraudulent or abusive transactions;
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Customization issues; or
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Other reasonable business concerns.
If we cancel an order after payment has been successfully collected, we will issue any refund required under applicable law.
Order Information
Customers are responsible for providing complete and accurate order information.
This includes:
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Name;
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Billing address;
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Shipping address;
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Email address;
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Telephone number;
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Product selection;
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Size;
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Color;
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Quantity;
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Customization instructions; and
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Payment information.
We are not responsible for errors resulting from inaccurate information provided by the customer.
Customers should review all order information carefully before completing checkout.
Product Availability
All products are subject to availability.
Adding a product to a shopping cart does not reserve inventory.
We reserve the right to limit quantities, discontinue products, modify products, refuse orders, or cancel items that become unavailable.
Inventory may sell out before an order is processed.
Custom, Personalized & Embroidered Products
Customers purchasing embroidered, personalized, customized, altered, or made-to-order merchandise are responsible for reviewing all information submitted for production.
This includes spelling, names, logos, artwork, placement, sizing, colors, quantities, and other customization instructions.
Once production, embroidery, printing, digitization, alteration, or customization has begun, the order may no longer be modified or canceled.
Custom and personalized merchandise is governed by the final-sale provisions contained in our Refund & Return Policy.
We are not responsible for errors that result from incorrect information, artwork, spelling, sizing, or instructions submitted or approved by the customer.
Pre-Orders
Pre-order purchases are subject to our applicable Pre-Order Policy.
Pre-order dates, production timelines, release dates, fulfillment dates, and shipping estimates are not guaranteed unless expressly stated otherwise.
By purchasing a pre-order item, the customer acknowledges that delays may occur and agrees to the terms displayed for the pre-order at the time of purchase.
Payment
You agree to provide valid and authorized payment information.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
We reserve the right to delay fulfillment while payment authorization, fraud review, identity verification, or other payment-related checks are completed.
Payment Processing
Payments may be processed by third-party payment providers.
Your use of a third-party payment method may also be subject to the provider's terms and conditions.
We are not responsible for payment-processing delays, bank holds, declined transactions, exchange-rate differences, or other actions taken by third-party financial institutions or payment providers.
Fraud Prevention
We reserve the right to review orders for suspected fraud, unauthorized payment activity, identity theft, chargeback abuse, resale fraud, return fraud, or other suspicious conduct.
We may request additional information before fulfilling an order.
Failure to provide requested verification may result in the order being delayed or canceled.
Where permitted by law, we may refuse future transactions involving customers or accounts associated with confirmed fraudulent or abusive activity.
Chargebacks & Payment Disputes
Customers should contact us directly regarding order concerns before initiating a payment dispute or chargeback whenever possible.
Initiating a chargeback does not automatically establish that a refund is owed.
When responding to a payment dispute, we may provide the payment processor or financial institution with relevant records, including:
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Order information;
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Billing and shipping information;
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Delivery records;
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Tracking;
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Customer communications;
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Customization approvals;
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Website policies;
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Proof of policy acceptance;
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Photographs;
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Fraud-screening information; and
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Other relevant transaction documentation.
Returns, Refunds & Exchanges
All returns, refunds, exchanges, restocking fees, final-sale restrictions, customized-product restrictions, and related matters are governed by our Refund & Return Policy.
Customers are responsible for reviewing that policy before completing a purchase.
Shipping
All shipping, fulfillment, delivery, lost-package, incorrect-address, refused-package, and carrier-related matters are governed by our Shipping Policy.
Shipping and fulfillment estimates are not guaranteed unless expressly stated otherwise.
Promotional Offers
Promotions, discount codes, coupons, credits, and special offers may be subject to additional terms.
Unless expressly stated otherwise:
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Promotions cannot be combined;
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Discounts have no cash value;
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Discounts cannot be applied retroactively;
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Promotions may be modified or ended at any time;
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Promotional pricing may apply only during the stated offer period; and
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We reserve the right to cancel orders involving misuse or manipulation of a promotion.
Gift Cards & Store Credit
Gift cards and store credit are subject to any separate terms provided at the time they are issued.
Gift cards and store credits are not redeemable for cash except where required by law.
We are not responsible for gift cards or store credits that are lost, stolen, improperly transferred, or used without authorization, except where required by applicable law.
Resale & Unauthorized Commercial Use
Products purchased from our store are intended for lawful use.
Unless authorized by us, customers may not misrepresent themselves as an authorized dealer, distributor, affiliate, employee, representative, or partner of our business.
We reserve the right to limit quantities or refuse orders that we reasonably believe are being placed for unauthorized resale, fraudulent activity, or misuse.
Intellectual Property
Unless otherwise stated, all content appearing on this website is owned by or licensed to us and is protected by applicable intellectual property laws.
This may include:
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Business names;
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Logos;
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Trademarks;
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Product names;
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Product photographs;
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Graphics;
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Artwork;
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Designs;
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Written content;
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Product descriptions;
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Videos;
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Website layouts; and
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Other original materials.
You may not copy, reproduce, distribute, modify, republish, sell, license, commercially exploit, or create derivative works from our protected content without prior written permission.
Purchasing a product does not transfer ownership of our intellectual property.
Customer-Submitted Content
If you submit reviews, photographs, comments, feedback, suggestions, testimonials, artwork, logos, or other materials to us, you represent that you have the right to provide that material.
You may not submit content that infringes another person's intellectual property, privacy, publicity, or other legal rights.
You are responsible for content you provide to us.
Reviews & User Content
Reviews and other customer submissions must be truthful and based on genuine experiences.
You may not submit fraudulent, misleading, defamatory, threatening, unlawful, or intentionally deceptive content.
We reserve the right to moderate or remove website content where permitted by law and consistent with applicable platform requirements.
Prohibited Conduct
You may not:
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Use the website for unlawful purposes;
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Attempt to gain unauthorized access to the website or its systems;
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Introduce viruses, malware, malicious code, or harmful technology;
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Scrape, copy, harvest, or extract website data without authorization;
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Attempt to interfere with website security;
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Misrepresent your identity;
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Place fraudulent orders;
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Use stolen payment information;
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Submit false claims;
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Abuse refund, return, chargeback, coupon, or promotional systems;
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Infringe intellectual property rights; or
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Engage in activity that interferes with our ability to operate the website or serve other customers.
We reserve the right to restrict or terminate access for users who violate these Terms where permitted by law.
Third-Party Services
Our website may use or link to third-party services, including Shopify, payment providers, shipping carriers, social media platforms, applications, and other service providers.
We do not control all third-party services and are not responsible for their independent actions, policies, outages, errors, or availability.
Use of third-party services may be governed by separate terms.
Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend, restrict, update, modify, or discontinue portions of the website without notice where reasonably necessary.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and the products and services offered through it are provided on an "as available" and "as is" basis except for warranties that cannot legally be excluded.
We do not make additional guarantees regarding uninterrupted website operation, error-free content, or uninterrupted availability of products.
Nothing in this section excludes warranties or consumer protections that cannot legally be waived.
Limitation of Liability
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the website, purchase of products, shipping delays, website interruptions, third-party services, or other matters connected with your transaction.
This may include, where legally permitted:
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Lost profits;
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Lost income;
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Lost business;
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Missed work;
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Missed events;
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Travel expenses;
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Replacement purchases;
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Business interruption; or
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Other indirect losses.
Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless our business, owners, employees, contractors, agents, affiliates, and service providers from claims, losses, damages, liabilities, and reasonable expenses resulting from your unlawful use of the website, violation of these Terms, infringement of another person's rights, or fraudulent conduct.
Errors & Omissions
We reserve the right to correct typographical errors, inaccuracies, pricing errors, product-description errors, inventory errors, or omissions at any time.
We may correct information even after an order has been submitted where permitted by applicable law.
Changes to These Terms
We reserve the right to update, revise, replace, or modify these Terms of Service at any time.
Changes will become effective when posted on our website unless otherwise stated.
Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.
The version of the Terms applicable to a purchase will generally be the version in effect at the time the transaction occurred, subject to applicable law.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
No Waiver
Our failure to enforce a provision of these Terms on one occasion does not waive our right to enforce that provision in the future.
Entire Agreement
These Terms of Service, together with our Refund & Return Policy, Shipping Policy, Privacy Policy, Pre-Order Policy, and any other policies or terms incorporated into the purchase, constitute the agreement governing your use of our website and purchases from our store.
Applicable Law
These Terms will be governed by applicable law.
Nothing in these Terms is intended to limit any mandatory consumer right, remedy, warranty, or protection that cannot legally be waived.
Agreement to Terms
By accessing our website or placing an order, you acknowledge that you have reviewed, understood, and agreed to these Terms of Service and the policies incorporated into them.