Refund & Return Policy

Refund & Return Policy

Last Updated: August 8, 2026

Thank you for shopping with us. Please review this Refund & Return Policy carefully before making a purchase. By placing an order with our store, you acknowledge and agree to the terms below.

3-Day Return Policy

We maintain a strict 3-calendar-day return policy.

You have 3 calendar days from the date your order is marked as delivered by the shipping carrier to contact us and request a return.

Return requests submitted after the 3-day period will not be accepted.

Submitting a return request within the 3-day period does not automatically guarantee approval. All returns must meet the eligibility requirements described below.

Return Eligibility

To be eligible for a return, the item must:

  • Be unworn, unused, unwashed, and unaltered.

  • Be in the same condition in which it was received.

  • Include all original tags, labels, packaging, accessories, and materials.

  • Be free from odors, stains, hair, lint, makeup, deodorant marks, pet hair, smoke, chemicals, or other signs of use.

  • Not have been damaged after delivery.

  • Include proof of purchase or the original order information.

  • Receive return authorization from us before being shipped back.

We reserve the right to refuse any return that does not meet these requirements.

Do not send merchandise back without first receiving return authorization. Unauthorized returns may be refused and returned to the sender at the customer's expense.

20% Restocking Fee

Approved returns may be subject to a 20% restocking fee, which will be deducted from the merchandise refund.

The restocking fee may apply to returns involving buyer's remorse, incorrect size selection, change of mind, duplicate orders, or other returns not caused by an error on our part.

The restocking fee will not apply where prohibited by law or where the return is the result of a verified error on our part.

Embroidered, Personalized & Custom Items — Final Sale

ALL EMBROIDERED, PERSONALIZED, CUSTOMIZED, OR MADE-TO-ORDER ITEMS ARE FINAL SALE.

Because these products are created or altered specifically for the customer, there will be absolutely no refund, return, exchange, store credit, or cancellation once customization has begun, except where required by applicable law.

This includes, but is not limited to:

  • Embroidered names;

  • Company names;

  • Company logos;

  • Employee names;

  • Custom patches;

  • Custom lettering;

  • Custom artwork;

  • Personalized designs;

  • Monograms;

  • Custom colors or placements;

  • Custom sizing or alterations;

  • Made-to-order merchandise; and

  • Any other product modified specifically at the customer's request.

Customers are responsible for reviewing and confirming all customization information before submitting an order.

This includes confirming:

  • Spelling;

  • Names;

  • Numbers;

  • Logo files;

  • Artwork;

  • Colors;

  • Placement;

  • Garment style;

  • Garment color;

  • Size;

  • Quantity; and

  • Any other customization instructions.

We are not responsible for customer-submitted errors, including incorrect spelling, incorrect names, incorrect sizing, incorrect artwork, or other incorrect customization information provided at checkout or during order approval.

Once embroidery, printing, customization, alterations, or production has started, the sale is final and cannot be refunded or canceled.

If we make a verified production error that does not match the approved customization instructions, please contact us within 3 calendar days of delivery so we can review the issue.

Sale, Clearance & Discounted Merchandise

All merchandise purchased as part of a sale, clearance, closeout, liquidation, promotional discount, special pricing event, or otherwise marked Final Sale is final sale.

Final-sale merchandise is not eligible for:

  • Returns;

  • Refunds;

  • Exchanges; or

  • Store credit,

except where required by applicable law.

Use of a general promotional discount code does not necessarily make an item final sale unless the product, promotion, or checkout terms specifically identify it as final sale.

Return Shipping

Unless the return is the result of an error on our part or a verified defective item, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service. We are not responsible for returned merchandise that is lost, stolen, damaged, or misdirected while being shipped back to us.

The customer remains responsible for the merchandise until the authorized return is received and inspected by us.

Return Deadline After Approval

If your return is approved, the merchandise must be shipped within the timeframe provided in your return authorization instructions.

Failure to ship the merchandise within the authorized timeframe may result in cancellation of the return authorization.

Inspection of Returned Items

All returned merchandise is inspected before a refund is issued.

Receiving a returned package does not mean the return has automatically been accepted.

If an item shows signs of wear, use, washing, alteration, damage, contamination, missing tags, missing packaging, or any other condition that prevents the item from being resold as new, we reserve the right to:

  • Deny the refund;

  • Reduce the refund where permitted by law; or

  • Return the merchandise to the customer at the customer's expense.

Our inspection determination will be used to determine whether the merchandise satisfies our return requirements, subject to applicable law.

Refunds

If the return is approved following inspection, the eligible refund amount will be issued to the original payment method, less any applicable 20% restocking fee and other permitted deductions.

Original shipping charges, expedited shipping charges, handling charges, return shipping costs, and other non-product charges are non-refundable unless required by law or unless the refund resulted from a verified error on our part.

Financial institutions and payment processors may require additional time to post an approved refund to your account.

We are not responsible for processing delays caused by banks, credit card companies, Shopify Payments, PayPal, or other third-party payment providers.

Exchanges

Exchanges are not guaranteed.

If you need a different size, color, or product, you may be required to return the eligible merchandise according to this policy and place a new order.

Product availability cannot be guaranteed while a return is being processed.

Embroidered, personalized, customized, made-to-order, sale, clearance, and final-sale merchandise cannot be exchanged.

Incorrect or Defective Items

Please inspect your order immediately upon delivery.

If you believe you received:

  • The wrong item;

  • The wrong size compared with what you ordered;

  • A damaged item;

  • A defective item; or

  • A customized item that does not match the customization instructions approved by you,

you must contact us within 3 calendar days of delivery.

Please provide your order number and clear photographs showing the item, packaging, shipping label, and alleged damage, defect, or error.

For customization-related claims, we may also compare the finished product against the customization information, artwork, proof, order notes, or approval provided by the customer.

We reserve the right to request additional photographs, documentation, or information before approving a claim.

Damage caused by normal wear, improper use, improper washing, misuse, accidents, alterations, failure to follow care instructions, or damage occurring after delivery is not considered a manufacturing defect.

Sizing and Fit

Customers are responsible for reviewing the applicable size chart, measurements, fit information, and product description before ordering.

Differences in personal fit preference do not constitute a product defect.

Ordering the incorrect size does not make an embroidered, personalized, customized, or final-sale item eligible for return or refund.

If a non-custom item's return for sizing is approved, the customer remains responsible for return shipping, the applicable restocking fee, and any new shipping charges associated with placing another order.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of:

  • An incorrect or incomplete address;

  • Refusal of delivery;

  • Failure to retrieve the package;

  • Carrier delivery attempts; or

  • Other circumstances outside our control

may have the original shipping costs, return-to-sender charges, carrier fees, and other applicable costs deducted from any refund where permitted by law.

Custom, embroidered, personalized, and made-to-order merchandise remains non-refundable even if the customer refuses delivery or fails to retrieve the package.

Order Cancellations

Orders begin processing shortly after they are placed.

We do not guarantee that an order can be canceled or modified after submission.

Once an order has entered fulfillment or has been shipped, it cannot be canceled and will be subject to this Return Policy.

For embroidered, personalized, customized, or made-to-order merchandise, orders cannot be canceled once customization, setup, digitization, production, printing, embroidery, or alteration has begun.

Chargebacks and Payment Disputes

Customers are encouraged to contact us directly regarding an order concern before initiating a payment dispute or chargeback so that we have an opportunity to review and address the issue.

Submitting a chargeback does not alter this policy or automatically establish eligibility for a refund.

We reserve the right to provide the payment processor or financial institution with relevant records, including:

  • Order information;

  • Tracking information;

  • Delivery confirmation;

  • Customer communications;

  • Policy acceptance records;

  • Customization instructions;

  • Artwork;

  • Proof approvals;

  • Photographs;

  • Production records; and

  • Other documentation relevant to the transaction.

Policy Abuse and Fraud

We reserve the right, to the extent permitted by law, to refuse returns, refunds, exchanges, store credit, or future purchases where we reasonably determine that there has been:

  • Return fraud;

  • Excessive or abusive return activity;

  • False claims of non-delivery;

  • Wardrobing or temporary use of merchandise;

  • Tampering with products or packaging;

  • Submission of merchandise not purchased from our store;

  • Abuse of customization claims;

  • Fraudulent chargebacks; or

  • Other fraudulent or abusive activity.

Exceptions Required by Law

Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be waived under applicable federal, state, provincial, or local law.

If applicable law provides rights greater than those stated in this policy, those legally required rights will apply.

How to Request a Return

To request a return for an eligible item, contact us within 3 calendar days after delivery using the contact information provided on our website.

Please include:

  • Your full name;

  • Order number;

  • Item you wish to return;

  • Reason for the return; and

  • Photographs if the item is damaged, defective, incorrect, or otherwise the subject of a product-condition claim.

Do not ship merchandise back until your return request has been reviewed and return instructions have been provided.

Returns received without authorization may be refused.

Important Reminder

Embroidered, personalized, customized, and made-to-order merchandise is FINAL SALE and is not eligible for return, refund, exchange, or store credit because the merchandise has been customized specifically for the purchaser.